Return Policy Page

We understand that every customer may have certain expectations when purchasing products from our store. With this in mind, it is extremely important for us to provide you with a hassle-free return policy that can cater to your unique needs and preferences.

Our return policy has been designed to provide you with complete peace of mind when you shop with us. You can be rest assured that in the unlikely event that you are not completely satisfied with your purchase, we have a process in place that will enable you to return your item with ease.

In order to provide our customers with the best possible support, we offer a comprehensive return policy that covers all items sold by our store. This means that whether you have purchased a clothing item or an electronic gadget, you can return it within the stipulated timeframe and receive a full refund.

We understand that sometimes returning items can be a frustrating process, which is why we have made it our mission to provide our customers with an easy and hassle-free experience. When you return an item, we ensure that the process is simple and straightforward, allowing you to receive a refund without any undue delays.

To initiate a return, all you need to do is to contact our customer service team via email or phone. Our team will then guide you through the process and provide you with information on how to return the item. Once we receive the item, we will process your refund as soon as possible.

Please note that we do have a few exclusions to our return policy. For instance, we cannot accept returns for items that have been opened, used, or customized. Additionally, certain items such as swimwear, lingerie, and perishable goods are not eligible for return. However, we always strive to find a solution that will work best for you in such cases.

We also understand that there may be instances where you may want to exchange an item rather than returning it. Our policy allows for exchanges of items provided that they are in their original and unused condition, and the exchange is initiated within the stipulated timeframe.

In conclusion, we take pride in our hassle-free return policy, which has been designed with the customer in mind. Our goal is to ensure that you have complete peace of mind when shopping with us and that you feel confident that you can return or exchange any item that does not meet your expectations. If you would like more information on our return policy, please feel free to contact our customer service team who will be happy to assist you.

NOTE: only the items or products sold by soft life store are eligible for return, all other sellers or vendors are excluded from this policy. You are advised to deal with sellers on your own personal discretion.

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.

RETURN INSTRUCTIONS

STEP 1:

Send a Complaint

Also include pictures of the product that was delivered to help@afiaoma.com or our WhatsApp number as a means of evidence.

STEP 2:

Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:

Get Resolution

Upon our confirmation of the receipt of the item by us, we will proceed to refund or replace the said item(s)

Frequently Asked Questions (FAQs)

How do I request to return an item?

Please call us on 08166067124 or send an email to help@afiaoma.com. You can also chat us on WhatsApp 08166067124

Can I return if my item is outside the warranty period?

No.

How do I return an item?

After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at our office.

Once retrieval is initiated, what happens next?

Our delivery agent will call you to schedule a retrieval, refund or replace

Can my item be retrieved?

Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.

Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.

I initiated a return but have not gotten a response and its over 48 hours, what do I do?

Please contact us

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.

Can I return my item after the stated returns timeline?

You will not be able to return after 3 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.

Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up

How long do I have to request for return?

You can request a return within 3 days